Refund policy
Return & Refund Policy
Last updated: May 2026
Thank you for your interest in NordPodHomes.
Because our products are custom-made and large prefabricated structures, all orders are handled individually through direct communication and quotation approval.
Quotes & Deposits
All pricing requests submitted through our website are non-binding until confirmed in writing by NordPodHomes.
For confirmed orders, a deposit may be required before production and shipping begins.
Deposits may become non-refundable once production has started, materials have been ordered, or shipping arrangements have been confirmed.
Returns
Due to the nature of prefab structures and custom orders, we generally do not accept returns after production or shipment has started.
If your order arrives with significant shipping damage or manufacturing defects, please contact us immediately with photos and delivery documentation.
Damaged or Defective Parts
If any parts are damaged during shipping or arrive defective, we will work with the manufacturer to provide replacement parts where applicable.
Claims for shipping damage must be reported within 48 hours after delivery.
Shipping & Delivery
Delivery timelines are estimates only and may vary depending on production schedules, shipping conditions, customs clearance, and local delivery logistics.
Customers are responsible for ensuring:
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Site accessibility
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Local permits (if required)
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Foundation preparation
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Utility connections
Cancellations
Orders may only be cancelled before production has started.
Once production or international shipping arrangements have begun, cancellation fees may apply.
Contact
For all questions regarding orders, pricing, shipping, or support, please contact: